incompetency and skelatons

its not that i've had nothing to say over that past few wks, ive had updates i wished to give....its just that i've had no reliable internet at mi casa...i have complained and complained to an obviusly incompetent company that has only 2 technicians on their whole staff responsible for taking care of apartment complexes...and i am sure that mine is not the only one they have....so therefore each time i call, i get the response "we dont know why you're having trouble....and all of our techs are out on calls so all i can tell u is im sorry and i will put in a service ticket for you"....well.....while all of that mumbo-jumbo sounds promising, i've been told that now 3 times...last wk i was sure it would happen but i didnt receive a call all wk....so i heard that same thing again today, and then ultimately i was told that "if worse comes to worse, you might be forced to get service from another company"...and my thoughts are, thats a great idea, but.....why go elsewhere when this company should be competent and fix their issues.....i keep having to go elsewhere, and last wk was even forced to go to barnes & noble....i enjoyed it up until my browser page comes up and says "one time use is $3.95".....but i had to do a quiz so therefore i had to pay it....no other choice....so i am becoming exceedingly frustrated with all of it....and my wknd can be summed up w/the pic....we got a real scare.....until next time